Orders & returns
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How can I return an item?
There is one return method: Drop off point.
DROP OFF RETURN
The Drop Off return cost is 8,95 CAD per order returned and will be deducted from the refunded amount.
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In case you want to return items from several orders, it is important that you apply for a return request for each one, according to the number of boxes you wish to return.
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Make the return request from your account.
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You will receive an email confirming the request with the return label attached. Print and stick your return label into the package.
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How will I receive the amount of my refund?
Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase, default.
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When will the amount be refunded for my return?
Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.
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What can I do if the amount of my refund is incorrect?
Contact the customer service department, and we will solve the problem as quickly as possible.
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HOW CAN I BE SURE MY ORDER HAS BEEN MADE CORRECTLY?
Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
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CAN I RETURN ANY ITEM?
Products to be returned must be in perfect condition, still have their original tags and be unused. Returns must be made within a maximum of 30 days from the shipping confirmation email.
Items that cannot be exchanged or returned:
- Personalized items
- Lingerie
- Earrings
- Hair items
- Caps or hats.
- Printed on demand items
- The Bershka Print Shop products
Remember the following special conditions for some of our items:
- Swimwear: must include the hygiene sticker.
- Accessories: must be returned with their full original packaging and be unused.
- Fragrances and beauty: must be returned with their original, unopened packaging.
- Packs: must not be separated and must be returned with all the pieces in the original packaging.
Exchanges must always be made at a physical store and according to the same conditions indicated for the products to be returned.
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CAN I CANCEL AN ITEM IN MY ORDER?
As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.
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Can I cancel my order?
Yes. In “My Account” under “Order History”.
Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.
Products
Shopping at bershka.com is really easy and also fun if you follow our easy steps
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Will I receive the same product that I see in the picture?
Yes. At Bershka.com we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.
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Will you restock items indicated as “out of stock?”
Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
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Do you carry the same merchandise as in the physical stores?
Yes. Although it may be that the store runs out of stock before the website or vice versa, which is why for each item, you will find the option “Nearest store,” where you can check on availability of the item at the store of your choice.
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¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?
Yes ,but if there were any differences between the price tag and the price on the website the correct price would always be the price showing on the ticket.
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What is included in the price?
All prices include VAT as well as other local taxes but not shipping, which is shown apart from the shopping basket. Remember that there are no shipping charges if you choose to pick your order up in one of our stores.
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What should I do if I receive a defective item?
Bershka.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.
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And if I receive an incorrect item?
If by some chance you receive an article you did not order, contact our customer service department.
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CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?
You can exchange items for a different colour or size, but only in-store. If you wish to exchange your purchase for a different item, you should return it and then purchase it again online. Please follow the same process if you wish to change the size or colour of an item from home.
Clothing must be in perfect condition and, for reasons of hygiene, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies...) may not be exchanged.
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CAN I EXCHANGE ITEMS AT ANY STORE?
Currently there are no Bershka shop in Canada.
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HOW MUCH TIME DO I HAVE TO EXCHANGE AN ITEM?
You have 30 days from the date shown on the shipping confirmation email.
At Bershka.com, it may happen that by accident information with typographical errors, inaccuracies or omissions in the product’s description, price or availability can appear. We apologize in advance and reserve the right to correct them, without prior notice, even after an order is made.
Payment
Paying your purchases
just got easier
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Which payment methods can I use to make my purchase?
You can pay by: Visa, MasterCard, Paypal, IN Card.
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When is the purchase amount removed from my bank account?
Once the bank authorizes payment, you will receive an email confirmation of the order, but the money will not be removed from your account until the items leave our warehouse to the destination you requested.
This means that if, for any reason, we cannot send any of the items you ordered, there will be no charge to your account for that amount.
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For what reasons could my credit card be rejected?
Your credit card can be rejected for the following reasons:
- The card could be expired. Check the expiration date to rule out this possibility.
- You may have reached your card’s limit. Check with your bank that the card has not exceeded the purchasing limit.
Make sure you have correctly entered all the information on the card.
If after checking all possibilities you still cannot complete your purchase, contact your bank to resolve the problem.
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Can I get an invoice in my company’s name?
Yes. Simply mark the “company” option in “Personal Information” and enter the tax information we request.
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Can I request Tax-Free?
No. Tax-free only applies to products purchased in-store and which are taken from the store by the individual.
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Is it safe to purchase with a bank card at bershka.com?
Yes. Card information entered is transmitted in encrypted form using the encryption protocol known as Secure Socket Layer (SSL) to protect your data; you can verify this by clicking on the padlock that appears in the address bar of your browser during the checkout process.
For credit card transactions, the security code number (CVV2) on the back of the card is required. You can only see it if you have physical access to the card, and it will not be saved on our website.
Additionally, we have anti-fraud systems to detect illegal or improper use of credit cards.
bershka.com reserves the right to contact you to request more information in the event of any problems with payment.
Shipping
Standard deliveryshipping fee 4,95 CAD 2-8 working days |
Please keep in mind that, depending on the origin of the items in your order, some delivery methods may be unavailable.
During the sale or promotion period, some shipping methods may not be available.
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WHERE CAN I SHIP MY ORDER?
To your home or work address you specify, never to a post office box.
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CAN THE MARKET RECEIVING THE SHIPMENT BE DIFFERENT THAN THE MARKET OF PURCHASE?
No. The market where it is shipped must be the same as that of its purchase.
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WHEN WILL I RECEIVE MY ORDER?
Delivery times vary depending on the type of delivery:
Between 2 and 8 working days for standard delivery.
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CAN THE SHIPPING ADDRESS BE DIFFERENT THAN THE BILLING ADDRESS?
Yes. During the purchasing process, you can indicate a shipping address different from the one you entered when registering.
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CAN I CHECK THE STATUS OF MY ORDER?
Yes. In My Account, but we will also notify you via email/sms with the various changes in your order’s status.
If you purchased your item as a guest and want to track your order, click here
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WHAT MESSAGES WILL I RECEIVE REGARDING MY ORDER STATUS?
E-mail order confirmation at the time of payment.
E-mail shipping confirmation, when your order leaves our warehouse to the destination you indicated.
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WHAT WOULD BE THE STATUS OF MY ORDER?
Order status for your order can be found under "My Account" and are:
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In progress: once your order has been completed, and while the information you provided us is being processed.
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In transit: when the items have left our warehouse to the requested destination.
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In transportation: when your order is pending delivery by the courier.
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Delivered: final status, indicating that the order was successfully delivered to you.
Cancelled. Cancellation can result from:
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Any issue with banking, delivery address or any kind of fraud.
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After 3 unsuccessful attempts to deliver goods by the carrier to the delivery address indicated.
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For cancellations, the order amount will be refunded, if there was a charge made to the card.
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WHAT IF I'M NOT AT THE ADDRESS INDICATED WHEN THE COURIER DELIVERS THE ORDER?
After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you can also get in contact with the courier when you get that note. After another failed attempt, your order will be canceled and we will refund the amount.
F.A.Q.
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CAN I EXCHANGE ITEMS I HAVE PURCHASED AT BERSHKA.COM?
No, only returns are allowed.
Terms & conditions
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Terms & Conditions
You can read the terms and conditions of sale here
General Information
Shopping at bershka.com is really easy and also fun:
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SELECT BERSHKA WOMEN, BERSHKA MEN OR BSK GIRLS AND THE TYPE OF GARMENT YOU WANT TO BUY (COATS, DRESSES, SHIRTS, ETC.)
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View all the items you want. If you are looking for something specific, you can refine your search using the tabs:
- Colour
- Size
- Price
Or if you prefer, use the search feature located in the upper, right-hand section of the screen.
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Did you already find what you wanted?
Click on the photo of the item and you will see all its features with regard to material and care, reference, price, colours and sizes available. Select what you want and add the item to your shopping basket. You can then choose to return to the store to continue shopping or Checkout.
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Are you sure you have all you need in your basket?
Click on Checkout and sign up!
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You are now on the last page of the checkout process, where you need to choose
- If you want us to ship your order via standard to the delivery address you specify.
- Payment options available: Visa, MasterCard, Paypal and IN Card.
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You’re all set!
Click on Checkout, and you will receive an email confirmation.
You can see the status of your order in real time in the section My Account, but we will also send you an email each time there is a change in your order’s status.
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What can I buy at Bershka.com?
The same as in our physical stores, you can buy all items from the three sections via internet:
Bershka and Men: focuses on current and cutting-edge fashion with a wide range of denim clothing, evening wear and fashion casual, always the latest trend for boys and girls.
BSK: is the youngest line of our brand, based on having fun, music, idols, animated characters…
Along with clothes, in the different sections you can find accessories and footwear that best work with each style.
And besides buying, you can have fun as part of the Bershka community: our events, our music…our universe! Don’t leave without clicking “B-Scene,” “Video” and more